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Have a Question?
Custom Market Services faq's
1
What is the Custom Market service?
Custom Market is for players who are looking for something beyond our standard marketplace offers. Here, you can request exclusive skins, larger RP packages, or specific smurf/alt accounts with rare content that isn't available in our regular catalog.
2
How does a Custom Market Order work?
Simply fill out the request form with the details of what you're looking for. Once we review your request, our team will contact you directly to confirm the specifics and provide a custom quote before moving forward.
3
Are Custom Market Orders secure?
Yes. All items from our marketplace, including Custom Orders, are 100% safe. We do not use any third-party programs or unauthorized methods. Everything is delivered securely to guarantee your account's safety.
4
Can I get a refund on Custom Market purchases?
Refunds depend on the type of item: Smurfs & Alts: We offer replacements if the account is banned due to natural reasons outside of the player's control. Refunds or replacements are not available if bans are caused by flame, AFK behavior, or other player actions. Skins & RP: Due to the nature of these digital goods, they are non-refundable once delivered.
5
How long does a Custom Market Order take?
Delivery times vary depending on the request. Since these are unique orders, there is no fixed timeframe. You'll be informed of the estimated time once we review your request and before confirming your payment.
6
What if I just have questions and don't want to order?
No problem, there's absolutely no obligation to place an order. Even after trying a demo, the choice is entirely yours and fully respected.
7
What happens to my contact information after the service?
We don't keep your information for more than 5 days. It's only used temporarily to contact you at the start of your order, and then it's completely deleted from our servers to protect your privacy.